Customer may return any product purchased from cyberbrands.com within thirty (30) days of delivery of the order. Customer may request a replacement product, store credit or refund. 25% restocking fee applied to your return.

Items with manufacturer's defects:

• Please return the defective product and we will promptly ship you a replacement. If you are returning a defective item and do not want a replacement, there will be a 5% processing fee applied to your return.
• Items returned as defective that are found to not be defective will incur a 25% restocking fee for the returned unit, therefore we suggest contacting the manufacturer as listed in your owners manual for support prior to requesting a return authorization.
• Refunds will not be issued if a return is made without an RMA number.

• E-mail cyberbrands.com [[email protected]] or call our customer service at (310)219-3394 [MO-FR 9am-5pm PST] to notify a defective item and issue a #RMA number.
• Please have your order number available. Please include a copy of your invoice or order confirmation email,
• write your #RMA number on it and provide a return reason. Returns must be in like new condition.
• Returnes will not be accepted without all of the original packaging, manuals and accessories.
• All returnes must be received by cyberbrands.com within 14 days from the RMA number issuing date.
• Refunds will not be issued if a return is made without an RMA number or after 30 days of delivery of the order.
• Shipping charges are not refundable.
• We recommend returns be made via UPS insured freight only. USPS cannot deliver to our location.
• Cyberbrands.com accepts no responsibility for loss or damage items in return transit.
• You are responsible for all freight charges. However, we will pay for the return shipping, if the item is damaged or defective, or if the wrong item was shipped.
• CALL FOR CORRECT WAREHOUSE LOCATION